Legal
Information on delivery times, shipping costs, and logistics for wholesale and dropship orders
Last updated: June 2026
| Order Type | Ships To | Min. Order | Est. Delivery |
|---|---|---|---|
| Wholesale | Retailer's warehouse address | €1,000 net | 3–7 business days (EU) |
| Dropship | End customer's address | None | 3–7 business days (EU) |
Products are dispatched from supplier warehouses across the EU. Current warehouse locations include:
| Warehouse | Country | Typical Dispatch | EU Delivery |
|---|---|---|---|
| VAITTO Milano | Italy 🇮🇹 | 1–2 business days | 3–6 business days |
| VAITTO Hanau | Germany 🇩🇪 | 1–2 business days | 2–4 business days |
Shipping costs are calculated at checkout based on destination country, order weight, and warehouse of origin. Costs are displayed before order confirmation.
Shipping costs are displayed at checkout before order confirmation for both wholesale and dropship orders.
All shipments originate from EU warehouses. For deliveries within the EU, no customs duties apply. For deliveries outside the EU (e.g. Switzerland, UK), the Retailer or end customer is responsible for applicable import duties and taxes.
For dropship orders to non-EU destinations, the Retailer is responsible for ensuring compliance with import regulations in the destination country.
A tracking number is provided for all shipments via email or in-platform notification once the order has been dispatched. Tracking is available through the carrier's website.
For dropship orders, tracking information is available in your VAITTO account under Orders, and can optionally be forwarded to your end customer.
Estimated delivery times are indicative. VAITTO is not liable for delays caused by the carrier, customs processing, force majeure, or circumstances outside our reasonable control. If a shipment is significantly delayed, please contact us at support@vaittob2b.com.
If a shipment arrives damaged, please photograph the damage immediately and contact us within 48 hours of delivery at returns@vaittob2b.com with your order number and photos. We will file a claim with the carrier and arrange a replacement or credit.
For lost shipments, please allow the full estimated delivery window to pass before reporting. We will investigate with the carrier and resolve within 10 business days.
Returns are accepted within 14 days of delivery. The Retailer is responsible for return shipping costs to our warehouse in Hanau, Germany, except where the return results from an error on our part — incorrectly shipped item, goods damaged in transit, or goods materially not as described — in which case VAITTO bears the cost of return shipping and issues a prepaid return label.
For the full process, RMA requirements, and dropship-specific guidance, see our Returns & Withdrawal page.