Help

Help & Support.

Get answers fast, or reach our team directly.

Quick links
FAQ

Pricing, fees, dropship vs. wholesale, returns and more.

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Shipping & Delivery

EU fulfilment times, warehouses, tracking and customs.

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Returns & Withdrawal

14-day returns policy, prepaid labels and warranty.

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Integrations

Connect Shopify, WooCommerce, CSV feeds and API connections.

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Contact our team
General questions
contact@vaittob2b.com

Onboarding, pricing, partnerships and account questions.

Returns & warranty
returns@vaittob2b.com

Return authorisations, damaged shipments, and warranty claims.

We respond to all enquiries within 2 business days. Live chat support is coming soon — email is fastest for now.

Common topics
Pricing
How wholesale and dropship pricing works.
Returns
Process, timing, and who pays return shipping.
Shipping
Dispatch and delivery windows across the EU.
Account approval
What we check during retailer onboarding.