Help

Help & Support.

Get answers fast, or reach our team directly.

Quick links
FAQ

Pricing, fees, dropship vs. wholesale, returns and more.

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Shipping & Delivery

EU fulfilment times, warehouses, tracking and customs.

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Returns & Withdrawal

Wholesale vs. dropship returns, RMA process and warranty.

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Integrations

Connect Shopify, WooCommerce, CSV feeds and API connections.

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Contact our team
General questions
contact@vaitto.com

Onboarding, pricing, partnerships and account questions.

Returns & warranty
returns@vaitto.com

Return authorisations, damaged shipments, and warranty claims.

We respond to all enquiries within 2 business days. Live chat support is coming soon — email is fastest for now.

Common topics
Pricing
How wholesale and dropship pricing works.
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Returns
Process, timing, and who pays return shipping.
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Shipping
Dispatch and delivery windows across the EU.
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Account approval
What we check during retailer onboarding.
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