Question 1

What does the dropship fee cover?

Accepted Answer

The fee covers direct fulfilment from the supplier to your customer, and our handling of the return authorisation (RMA) process and liaison with the supplier should a return be required. Return shipping itself remains the Retailer's responsibility, except where the return results from an error on our part — an incorrect item or damaged goods — in which case we cover return shipping and provide a prepaid label. The fee is a flat amount per shipped order, shown clearly at checkout.

Question 2

What's the difference between wholesale and dropship?

Accepted Answer

On wholesale orders the Retailer holds stock and manages its own fulfilment, subject to the wholesale minimum. On dropship VAITTO ships direct to your end customer with no minimum order. The dropshipping service is included — there is no additional per-order service fee. Shipping is charged on top at checkout.

Question 3

Is there a subscription?

Accepted Answer

Wholesale is free to use, with no platform fee and no subscription — ever. Dropshipping requires no subscription and has no per-order service fee; you only pay for the goods and shipping when an order ships.

Question 4

How do returns work on dropship orders?

Accepted Answer

Returns can be requested from your order page within 14 days of delivery. Return shipping to our Hanau, Germany warehouse is the Retailer's responsibility, unless the return is due to an error on our part — an incorrect item, damaged goods, or goods materially not as described — in which case we cover return shipping and issue a prepaid label. The price is refunded once the item is received and inspected.

Frequently asked questions

What does the dropship fee cover?

What's the difference between wholesale and dropship?

Is there a subscription?

How do returns work on dropship orders?